At seolyg, we hope you love every mini dress, blouse, coat and skirt you receive. If your purchase does not meet your expectations, our return policy is designed to deliver a simple and transparent experience for all customers.
1. Return Timeframe
You may submit a return request within 30 calendar days starting from the day your parcel is delivered. We encourage you to inspect all garments right after arrival to check sizing, fabric, colour and condition. Any requests raised after this 30‑day window will not be accepted.
2. Eligibility for Returns
All returned clothing items including mini dresses, blouses, coats and skirts must be in resalable condition.
- Items must be unworn, unwashed and free from stains, odours, makeup marks, tears or snags
- Original tags and labels should remain attached
- Returns without original packaging or damaged goods may be rejected We do not accept returns on items that have been altered, worn outdoors or cleaned by customers.
3. How to Start a Return
Before sending back any goods, please contact our support team at seolyg@outlook.com with your order number and a brief explanation of your return reason. Do not return items without prior confirmation from our customer service. Once your request is approved, we will send you clear return instructions.
4. Shipping Costs for Returns
Customers are responsible for the return shipping fees unless the item arrives defective, damaged or we shipped an incorrect product. Original delivery charges at checkout are non‑refundable. No restocking fees will be applied to valid returns.
5. Refund Processing
After we receive and examine your returned goods, we will send you an email notification within 3–5 working days. If your return is approved, a refund will be issued to your original payment method. Please allow extra time for banks or payment providers to complete the transaction, as processing times vary.
6. Damaged or Faulty Items
If your garments arrive damaged or defective, please get in touch via seolyg@outlook.com and attach clear photos of the issue within 7 days of delivery. We will evaluate each case and arrange a suitable solution such as a replacement or refund.
7. Final Notes
seolyg reserves the right to refuse returned products that fail to meet our return conditions. If you have any questions about our return rules, feel free to reach out to our customer support team.